Refund & Cancellation Policy

We understand that travel plans may change. Our cancellation policy is designed to be fair and transparent for both travelers and the agency.

1. Cancellation by the Traveler

• 15 days or more before the travel date:
  Full refund after deducting 10% service/processing charges.
• 8–14 days before the travel date:
  50% refund of the total package cost.
• 4–7 days before the travel date:
  25% refund of the total package cost.
• Less than 4 days before the travel date / No-show:
  No refund will be applicable.

2. Cancellation of Hotels, Houseboats, Transport & Tickets

• Hotel, houseboat, cab, and special permits once booked are subject to the cancellation rules of the respective service providers.
• Any non-refundable charges from hotels/transport will be deducted from the refund amount.

3. Amendments or Date Change

• Date change or itinerary modification requests are subject to availability.
• Additional charges (if applicable) will be borne by the traveler.

4. Refund Process

• Refunds are processed within 7–10 working days from the date of cancellation.
• Refunds are transferred directly to the client’s bank account / UPI.

5. Cancellation Due to Weather / Road Closure

• In case of sudden roadblocks, heavy snowfall, strikes, or natural causes:
  • No refund for used services (hotel, transport, permits, tickets).
  • We assist in arranging alternative options where possible.
  • Extra costs for alternate routes or additional stays will be paid by the traveler.

6. Cancellation by the Company

• If the tour is cancelled by Gulmarg Water Lilly Tours Kashmir due to operational issues:
  • A full refund will be provided OR
  • The traveler may opt for a rescheduled tour on mutually agreed dates.