Gulmarg Water Lilly Tours Kashmir (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of all travelers (“you,” “your”). This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services.

1. Information We Collect

We may collect the following information when you inquire or book a tour:

a) Personal Information

• Full Name
• Contact Number
• Email Address
• Address/City/Country
• ID Proofs (Aadhaar, Passport, etc.) if required for permits/hotel check-in
• Emergency Contact Details

b) Booking & Travel Information

• Travel dates, tour plans, hotel preferences
• Pickup/drop locations
• Number of travelers

c) Payment Information

• Payment transaction details (UPI, bank transfer, etc.)
• Billing information

(Note: We do not store credit/debit card numbers.)

d) Automatically Collected Information

If you visit our website or social pages, we may collect:

• Device/browser information
• IP address
• Cookies or analytics data

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2. How We Use Your Information

Your information is used strictly for:

• Confirming hotel, houseboat, cab, flight, and travel bookings
• Communicating itinerary details and updates
• Tourism permits (Gulmarg, Sonamarg, Gurez, Ladakh, etc.)
• Processing payments
• Customer support and assistance
• Improving our services and customer experience
• Legal or security reasons if required

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3. Information Sharing

We may share your information only with:

• Hotels / Houseboats
• Transportation providers
• Local union taxis (Gulmarg, Sonamarg, Pahalgam)
• Trekking/Skiing/Adventure partners (if booked)
• Government authorities (for permits)

We do not sell, rent, or trade your personal information to any third party.

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4. Data Protection & Security

We take appropriate measures to protect your information from:

• Unauthorized access
• Loss or theft
• Misuse
• Alteration or destruction

All information is stored securely and accessed only by authorized personnel.

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5. Cookies & Website Tracking

If you visit our website, cookies or analytics tools may track:

• Page visits
• Device type
• User preferences

This helps us improve website performance and customer experience.
You may disable cookies through your browser settings.

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6. Third-Party Links

Our website or packages may include links to:

• Hotels
• Travel partners
• Blogs
• Social media pages

We are not responsible for the privacy practices of external websites.

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7. Your Rights

You have the right to:

• Request a copy of your personal data
• Correct or update your information
• Request deletion of your data (unless required for legal purposes)
• Withdraw consent for marketing communications

To request changes, contact us via email or WhatsApp.

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8. Data Retention

We retain your data only as long as necessary for:

• Booking and travel purposes
• Legal and financial requirements
• Customer support

After this period, your information is safely removed or archived.

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9. Consent

By booking a tour or contacting Gulmarg Water Lilly Tours Kashmir,
you agree to this Privacy Policy and the use of your information as described.

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10. Updates to This Policy

We may update this Privacy Policy from time to time.
The updated version will be posted with a revised “Last Updated” date.

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11. Contact Us

For questions, corrections, or privacy requests, you can contact:

Gulmarg Water Lilly Tours Kashmir
📍Gulmarg Road, Kunchipora – 193403
📧 gulmargwaterlillytours@gmail.com
📞 +91 70005 91009, +91 84938 85136